Systems Support Analyst

May 28th, 2018

Modern Information Solutions is currently seeking a Systems Support Analyst in Indianapolis. This position works directly with other Systems Support Analysts and Systems Administrators to serve our various clients to resolve issues and maintain their technology. The Systems Support Analyst reports directly to the management team.

Key Responsibilities

  • Assist clients with technical support of workstations, applications and related technology
  • Work with clients and systems engineer on the following tasks; installation, maintenance and troubleshooting of computer systems and peripherals within established standards and guidelines
  • Troubleshoot helpdesk tickets with minimal supervision
  • Quickly isolate issues and resolve them or report them to Systems Engineer with a proposed solution
  • Act as front line software support to answer phone calls and electronic tickets to resolve end user’s problems
  • Troubleshoot, research and provide excellent customer service to resolve customer issues
  • Work with clients and systems engineer as necessary to troubleshoot, create instructional guides, and course content
  • Own tickets from initial contact through resolution including escalation to appropriate senior staff when appropriate



  • Advanced understanding of desktop operating systems (Windows XP, Vista and 7)
  • Working knowledge of server-based operating systems (Windows 2008, Windows 2012 and 2016) and user account administration
  • Basic knowledge of networking concepts, including wireless security standards
  • Fundamental understanding of IT related terms and their applications
  • Strong understanding of hardware maintenance and troubleshooting (installing memory, hard drives, video cards, etc.)
  • Advanced knowledge of common business applications such as MS Office and Google Apps
  • Strong organizational skills along with excellent oral and written communication ability
  • Ability to work with minimal direction and supervision
  • Highly motivated and self-directed
  • Excellent customer service skills
  • Ability to multitask on several tasks at any given time
  • Proactive problem solving and strong analytical skills
  • Ability to lift 75 lbs. when needed
  • Willingness to travel
  • Must possess a two year degree or have equivalent work experience
  • A+, MCP, or Microsoft Desktop Support Technician certified is highly desired
  • Must have a valid driver’s license and be willing to travel within Indianapolis and surrounding areas

To apply, please submit resume and cover letter to